Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at palmbeacheclectic1@gmail.com. If your return is accepted, you are responsible for the cost of return shipping. We will email you how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on arrival and contact us right away if you receive the wrong item or an item that is not as described, so we can make it right. All items ship fully insured. If an item arrives damaged in transit, the claim is filed by the buyer with the shipping carrier; we will provide the photos and shipping details you need. Please keep all packaging until the claim is settled. See our shipping policy for details.

Exchanges
Because every piece is one of a kind, we do not offer exchanges.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method. Please allow some time for your bank or card company to process and post the refund.

Questions about returns? Email us at palmbeacheclectic1@gmail.com.